Statement of purpose 

If either the Centre, employer or the learner is not satisfied with the result of the SSID AWARDING enquiries, complaints or issues process, they may wish to use the SSID AWARDING appeals process. This appeals process should be used for any complaints or disagreements regarding assessment decisions with regard to any SSID AWARDING qualification assessments.  

Scope – The Appeals Panel 

The Appeals Panel will meet as required to review any Appeals made to SSID AWARDING. Membership of the Appeals Panel is as follows:  

  • Quality and Compliance Manager  
  • Operations Manager  
  • Managing Director/RO   
  • Representative of the SSID AWARDING Senior Management Team  

First Stage of the SSID AWARDING Appeals Process 

  • For qualifications, if an issue remains unresolved following the full application of the Centre’s own appeals procedure, the Centre should submit an appeal on behalf of the learner. This must be made in writing to SSID AWARDING Head Office for the attention of the SSID AWARDING Enquiries and Appeals team, within 30 working days of receipt of their SSID AWARDING qualification results.  
  • For qualifications, the reason for the first stage appeal must be outlined on the appeal form and must be accompanied by all relevant supporting evidence. The documentation must be approved and sent by the Centre Coordinator at the learners Centre.  
  • If the appeal is regarding a practical competence-based assessment e.g. apprenticeships the assessor will produce a report that will be reviewed by the Qualifications Manager to ascertain whether moderation and/or reassessment is necessary.   
  • Where the appeal is regarding an examination, the paper will be marked again by a different marker from the one that made the first assessment.  
  • For qualifications, the Centre must ensure that the administration fee required to cover the cost of investigating the appeal is enclosed with the documentation.  
  • SSID AWARDING will acknowledge receipt of an appeal within 10 working days and provide a written response within 30 working days of receipt of the appeal.  
  • All appeal decisions will be ratified by the SSID AWARDING appeals panel.  
  • If SSID AWARDING finds the assessment decision to be correct it will set out its reasons in writing with supporting evidence.   
  • If the assessment decision is proved to be incorrect and the result is revised, SSID AWARDING will issue the new result and, if necessary, issue appropriate certification. For qualifications, the candidates’ fee will be returned to the centre coordinator at the relevant Centre.  
  • If other assessment decisions might be affected by the result of such an appeal, all similar results will be recalled and reviewed in the same way.  

Second Stage of the SSID AWARDING Appeals Procedure 

If either the Centre, employer or the learner is not satisfied with the result of the SSID AWARDING review of the appeal, it should move onto the second stage appeal and write to SSID AWARDING within 30 working days of receiving the review requesting a re-assessment of that part of the qualification or EPA under appeal. For qualifications, the appropriate administration payment must be enclosed for the re-examination/re-assessment. SSID AWARDING will acknowledge receipt of this second appeal within 10 working days and provide a written response within 30 working days of receipt of the appeal.  

Re-examination/re-assessment: SSID AWARDING will provide a re-assessment/re-examination on a date to be requested / confirmed by the Centre/employer. The re-assessment/re-examination will be invigilated by the Centre/employer under the standard SSID AWARDING assessment /examination procedures. The paper/evidence will be assessed by a different assessor from the one involved in the original appeal. If the learner’s result is improved any appeals fee will be refunded.  

Re-sit:  Please note that re-assessments are available to all learners who have been referred in an assessment or examination, but for whom there is no dispute over the grade. This is usually the best course of action for those candidates who fail to meet the required standard for a qualification either in whole or in part.  

Third Stage of the SSID AWARDING Appeals Procedure 

If the learner, employer or Centre is unhappy with the outcome of the second stage of the appeal they have 30 working days to take the appeal to the third and final stage.  

  • The Centre or Employer resubmits their appeal on behalf of the learner using the appeal form and includes all relevant supporting evidence.   
  • For qualifications, the Centre must ensure that the administration fee required to cover the cost of investigating the appeal is enclosed with the documentation.  
  • SSID AWARDING will acknowledge receipt of an appeal within 10 working days and provide a written response within 30 working days of receipt of the appeal.  
  • The appeal will be reviewed by the full SSID AWARDING Appeals panel plus one independent person who has knowledge of assessment/exam operations but has no connection with SSID AWARDING and has never been employed by them.  
  • The process will focus on whether SSID AWARDING appropriately used the correct procedures in arriving at its decision. If the panel still finds the assessment decision to be correct it will set out its reasons for doing so in writing with supporting evidence.  
  • If the assessment decision is proved to be incorrect and the result uplifted, SSID AWARDING will issue new results and, where appropriate, certificates. For qualifications, the appeals fee will be returned to the Centre.  
  • If other assessment decisions might be affected by the result of such an appeal, all similar results will be recalled and reviewed in the same way.  

Independent Review 

Should a Centre or learner still be dissatisfied with the result of their appeal SSID AWARDING will activate the independent review process. This will take the form of an individual external to SSID AWARDING and having no relationship with the organisation reviewing whether SSID AWARDING has applied its procedures in the prescribed manner and providing a written report on the results of that review. SSID AWARDING will ask their Governing Body (GB) to recommend and independent reviewer for this process when required.  

Monitoring and Evaluation of Appeals  

The Managing Director/RO and the Quality Manager will, as part of their annual reports to the Governing Body, produce a statistical analysis and summary of the results of all appeals, enquiries and complaints. The reports will, where appropriate, make recommendations for revisions to any policies and procedures required as a result of this analysis and the GB will agree, reject or modify these recommendations as it feels necessary.  

 Information required to submit an appeal/complaint  

 Please ensure the following information is included to allow us to effectively deal your submission.  

  • Learner Name 
  • Learner Number 
  • Centre Name 
  • Centre Number 
  • Qualification Name 
  • Assessment Date 
  • Explanation of the nature/reason for the appeal/complaint 
  • Any supporting documentation 

   Please return electronically to: SSID AWARDING Enquiries and Appeals Team via email to support@ssidawarding.co.uk